FAQ

A Bespoke Tour is a private, guided tour, tailor-made for you to meet your individual or small group needs and preferences. We've designed a diverse range of itineraries that we know provide great experiences within and around Sydney, but remember – a Bespoke Tour can be tailored in any way to suit your precise needs. Choose one of our suggested itineraries, add or subtract experiences, or let us start from scratch to handcraft your perfect Sydney day

Anyone! Bespoke Tours operate with a minimum of 1 person. We specialise in working with smaller groups, but as this is a private tour, we can cater to groups of any size. They're ideal for couples, families, small groups of friends or business colleagues, or just about anyone who wants to get out and explore this region.

Yes, yes, YES! Sydney is a fantastic city for kids, and there are plenty of ways to keep everyone amused – no matter what age. Our family itineraries are designed to keep the kids happy, and also to allow Mum & Dad to have a great time with their kids – and also the odd moment to themselves! Out of Sydney, our Canberra tour can be tailored to be really engaging and interactive for kids, the Blue Mountains makes for a fabulous family day, and the north and south coasts of Sydney are ripe for family adventures!

Our Child Rate applies for children under 12 years of age. In some cases, infants under the age of 2 will not be charged, however this can depend on the itinerary chosen and the external events and experiences involved. Please enquire for details. Please note that in order to comply with Australian law, all children must occupy their own seat while travelling in vehicles, and children under the age of 7 years must use the required child seat or booster, which we can supply. Please let us know your children's ages when booking so we can have everything ready to go on the day.

As all our tours are private, we can tailor the pick-up and drop-off locations to suit you. This normally means your Sydney hotel or other accommodation, but we can be as flexible as needed. If you only have limited time available we can also pick you up from the Sydney International or Domestic Airports and commence the tour from there, or transfer you to your hotel for check-in and freshen up before we start touring. If you'd like to keep exploring after your tour, or aim to continue on for a meal or performance, we can also drop you directly at another venue (perhaps after a quick dash back to your hotel to change?) Anything is possible, so please just discuss your needs when you book, and we'll make it work for you. Keep in mind that most tours finish around 5 or 6pm depending on the itinerary, so let us know before-hand if you need any changes to that.

Yes, we can. We pride ourselves in the variety of guides we work with, and are happy to assist with any requests you might have. Just to name a few, over the years we have worked with language guides speaking Spanish, German, French, Russian, Mandarin, Cantonese and Italian.

Our Full Day Tours include a 2 course gourmet lunch with a glass of wine, beer or soft drink, at a great local restaurant. This means you'll enjoy an entrée and main, or main and dessert, at a very local restaurant that offers a great, vibrant dining experience. We hand-pick the venue to suit the itinerary and the group – from a casual beachside venue, to a formal water venue, or a local pub in the bush! It's all about the experience.

In general, we operate our tours in any weather conditions – rain or wind doesn't stop our beautiful city from being appealing, it just makes things more challenging. This is where having a flexible tour and a great tour guide really come into their own, so we can tailor the tour and activities to make the most of whatever the day may bring! From your side, being prepared with the right clothing, footwear and gear will help so give some thought to bringing along a hat and sunnies for our hot weather, or an extra layer for warmth, wind or water if the day is looking ominous. Keep in mind that it never hurts to have a towel and swimmers on hand, just in case the water beckons for a quick dip!

Yes! Please do let us know whenever children are travelling with you. We'll need to know their ages so we can provide suitable booster or child seats in line with Australian law, and their safety. This needs to be arranged on booking so that we know we have the right equipment for you. If you'd prefer to bring your own seats that's also fine, but please note that they must conform to NSW standards and legal requirements.

To make sure we have everything perfect for you, we do need to reserve a great guide, have a vehicle ready if applicable, and book meals and events – so we do need a little time to get things ready. We believe the following payment terms and conditions are fair to all, but if you have any questions or concerns, please don't hesitate to get in touch so we can discuss.

Payments & Deposits

• Sydney Bespoke Tours require a 50% deposit, paid within 7 days, to confirm your booking
• The remaining balance for all touring is due 14 days prior to the first day of travel

Cancellations
Bookings cancelled or changed significantly*:

• after the booking has been confirmed (but before 30 days prior to departure) are subject to a $75 per touring day Cancellation Fee

• 30 – 14 days prior to departure are subject to a 10% Cancellation Fee

• 14 days – 48 hours prior to departure incur a 50% Cancellation Fee

• within 48 hours of departure, or non-appearance to commence a tour incur a 100% Cancellation Fee

• Any requests for Cancellation must be received in writing. The appropriate Cancellation Fee will be deducted from the deposit / final balance paid, and the remainder of the funds will be refunded by direct debit within 7 days of the formal, written Cancellation Request.

Note, individual Cancellation Terms may apply to some bookings, but this will be made clear within the terms of those individual itineraries.

*Significant changes are those which involve a change of date, cancellation of one or more external touring activities, such as tours, vessel hire etc, or cancellation of one or more vehicles, guides, translators etc. As some of these may be external products that Sydney Bespoke Tours will be contracting on your behalf, they may involve their own cancellation fees. Please enquire for details.